Shipping policy
Welcome to Our Cozy Acre Life! We’re excited to send a little piece of our cozy life your way.
Because our products are made to order, there is a production period before your order is shipped. Once your order has been produced and handed to the shipping carrier, tracking information may become available.
Where We Ship
We ship to most countries and locations where our fulfillment and shipping partners are able to deliver.
Shipping availability, costs, and available delivery methods may vary depending on your location and the product you've ordered.
Shipping Costs
Shipping costs are shown during checkout and are paid by the customer unless a promotion or special offer states otherwise.
We do not currently offer free shipping based on a minimum order amount.
Made-to-Order Products
Many of our products are made to order. This means your item may need to be produced before it can be shipped.
Because of this, your order may not ship immediately after you place it.
We appreciate your patience while your order is being prepared.
Tracking Information
When tracking information is available, it may be provided to you through your order or shipping confirmation.
Please keep an eye on your tracking information for the latest updates from the shipping carrier.
Shipping Delays
Shipping times can sometimes be affected by circumstances outside of our control, including carrier delays, severe weather, holidays, high shipping volumes, customs processing, or other transportation issues.
We do not guarantee a specific delivery date.
If your package appears to be significantly delayed, please contact us at:
Please include your order number and any available tracking information.
Tracking Has Not Updated
If your tracking information has not updated for several days, please email us at:
Include your order number and tracking information so we can review the situation with you.
Package Marked as Delivered
If your tracking information says your package was delivered but you cannot find it, please contact us at:
Please include your order number, tracking information, and a brief description of the issue.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing your purchase.
If you notice an error, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered production or shipping.
International Orders
For international orders, delivery may be affected by customs, local regulations, import requirements, or other circumstances specific to the destination country.
Any applicable customs charges, import taxes, duties, or other fees imposed by the destination country may be the responsibility of the customer.
Our Commitment
We do our best to make sure your order is produced and shipped properly. Once an order has been handed to the shipping carrier, delivery is handled by the carrier and may be affected by circumstances beyond our control.
If something doesn't look right with your shipment, please reach out to us. We're happy to take a look.
Contact Us
For shipping questions or concerns, contact:
Denenne Poulson
Our Cozy Acre Life
ourcozyacrelife@gmail.com
United States
Thank you for supporting Our Cozy Acre Life.
Simple things. Cozy moments. Family memories.
Life Out Here.