Refund policy
At Our Cozy Acre Life, we want you to love what you receive. Because our products are made specifically for each order, we do not accept physical returns or exchanges.
Wrong Size or Change of Mind
Please check the size chart provided on each product page before placing your order. Because every product includes a size chart, we are unable to offer refunds for choosing the wrong size or for simply changing your mind after placing an order.
Printing Problems, Damage, or Other Issues
If your order arrives with a printing problem, physical damage, the wrong product, or another issue with the product, please contact us within 30 days of delivery.
Email us at:
When contacting us, please include:
- A clear picture showing the problem
- A brief summary explaining what is wrong with the order
- Your order number
We will review the information and determine whether the issue qualifies for a refund.
Refunds
If an issue is approved for a refund, the refund will be issued to the original payment method used for the purchase.
Please allow time for your payment provider or bank to process the refund after it has been approved.
Wrong Product Received
If you receive a product that is different from what you ordered, please email ourcozyacrelife@gmail.com within 30 days of delivery with a clear picture of the product, a brief summary of the issue and your order number.
Damaged Product
If your product arrives damaged, please email ourcozyacrelife@gmail.com within 30 days of delivery. Include a clear picture of the damage, a brief summary of what happened and your order number.
Lost or Missing Orders
If you believe your order has been lost or there is another delivery problem, please contact us at ourcozyacrelife@gmail.com with your order number and a description of the issue. We will review the situation and help determine the next steps.
Delivered but Not Received
If your tracking information shows that your order was delivered but you cannot locate it, please contact ourcozyacrelife@gmail.com with your order information and a description of the situation so we can review it with you.
Sale and Discounted Items
Sale and discounted products follow the same refund policy as regularly priced products.
Personalized or Custom Products
Personalized or custom products are not eligible for refunds due to a change of mind or incorrect selections. If there is a printing problem, damage, incorrect product, or another product issue, please contact us within 30 days using the process described above.
Our Promise
We want every order from Our Cozy Acre Life to arrive the way it should. If something isn't right, please reach out to us and give us the opportunity to look into it.
Thank you for supporting Our Cozy Acre Life and being part of our little corner of the world.
Simple things. Cozy moments. Family memories.
Life Out Here.
Contact: ourcozyacrelife@gmail.com